ECCO Group Corporate Values
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Team Membership Everyone who works at ECCO Group is a Team Member. The use of the term "Team Member" in place of "employee" better describes the importance of teamwork and a shared sense of common goals. Achieving unity about the future of ECCO Group and building trust among Team Members is a powerful force. Elimination of "them" and "us" thinking allows us to move ahead more quickly to reach our goals. |
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Sharing In the spirit of openness and trust, ECCO Group shares more information with Team Members than most companies. Quarterly company meetings share sales, cost, and profit results for the previous quarter. Daily shipment, past-due order, complaint, field failure, and other key results are posted for Team Members and visitors to see "how we're doing." Honest, straightforward communication of facts on results, problems, successes, and failures are part of the way we run our business. |
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Customer Satisfaction This is the ultimate measure of our success. We seek to exceed all customer expectations thereby earning long-term loyalty and trust. A high level of customer satisfaction leads to increased market share, reduced turnover of customers, fewer complaints, and the greatest win of all, referrals that result in new business. To exceed customer expectations, we constantly focus on what those expectations are and are likely to become. |
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Quality Everyone within ECCO Group is responsible for quality. The active participation of all Team Members in the quality system and quality improvement activities is required for the success we seek. Our Quality policy is "quality products quickly at low cost". This policy communicates in a single phrase our customer's definition of their "quality" expectations. Robust, durable, long lasting products are important, but our customers also expect on time shipments and competitive prices. |
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Continuous and Rapid Improvement We strongly believe that our success will be determined by our commitment to this path. This philosophy encourages discontent with the status quo to stimulate change and improvement before the external world demands it. Continuous improvement in products offered and processes used will result in higher quality products and service more quickly at lower cost. For each Team Member this means a continuous focus on improvement in the content and results of our work. |
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Profit Our objective is to achieve sufficient profit to finance growth and provide the resources we need to achieve our other objectives. The profit we generate from our operations is the ultimate source of the funds we need to prosper and grow. It is the one absolutely essential measure of ECCO Group’s performance over the long term. Profit is the responsibility of every Team Member. |
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Citizenship
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